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Reporting

If we use the same photocopies of songs that we copied in a previous licence period, do I need to report them again?

No. You need only report each time a song is reproduced.

Can I still report using my CopyReport4 software, my CD-ROM or Booklets?

Unfortunately not. The Online Reporting website has now replaced these and is the only way to report to CCLI. Most have found the new system an improvement, however we recognise that making the transition can be a challenge for some. You'll find lots of support and video help-guides on our website: uk.ccli.com/reporting.

Do I need to Report even though I don’t have anything to report?

Yes, it's important to still report. To do so, simply log in on the Online Reporting website and click 'Nothing to Report Today'.

How do I know how many times we’ve already reported a song?

By clicking the Reporting Activity button you can view and edit the details of all the songs you’ve reported within the current period.

Can I still complete my report at the end of my licence period?

We recommend that you report as you go. With Online Reporting you can assign as many users as you need to your account. This means that everyone who reproduces songs or makes copies can take responsibility for reporting. The Online Reporting website is optimised for tablets and smartphones so reporting as you go is convenient and will make the reporting process much easier.

I’ve made a mistake, can I go back and change it?

You can amend your reports for a limited time only. If you try to amend your reports and can’t, this is because CCLI has closed off the data for that period in order to administer a payout to song owners.

The person set up as our Account Administrator has left. How do I change this?

Only the Administrator can add or remove users and change who the Account Administrator is. If this person is no longer around, please contact CCLI.

How do I find more help?

There’s lots of help available. A comprehensive help-guide is available by clicking Help within the Online Reporting website. You’ll find further support and video help-guides at uk.ccli.com/reporting. As a licence holder, we recommend you download and keep a copy of your Licence Kit which contains further details of our licences and the reporting process. You’ll find this at uk.ccli.com/kit

Why can't I search for a song using its first line?

Most hymnbooks include songs in alphabetical order by the first line of text. However, when a song is registered with CCLI it is most commonly done under the song’s title. This occasionally causes problems for the user. For example, Stuart Townend’s The Lord’s My Shepherd is actually called Psalm 23. Some have asked why a ‘search by first line’ option isn’t available. Actually, it is, but sometimes the search result won’t match your search criteria because you searched by first line and the result is the song’s title. A good example of this would be a search for Graham Kendrick’s From Heaven You Came Helpless Babe which will return The Servant King as the first (and correct) result. Or a search for We Are A Moment by Gary Sadler/Lynn DeShazo which will correctly return Be Unto Your Name.

Why can I no longer search by Publication?

We’re aware that Online Reporting doesn’t enable users to search for songs based upon the songbook they use. This is a commonly-requested feature and is definitely high on our development ‘to do’ list; we’re working hard to include it in a future release of Online Reporting.

Why does my search return so many results and how do I know I've selected the right song from the list?

Unfortunately, songwriters don’t always choose unique titles for their songs, and there can often be several versions/arrangements of the same song by different authors. This can cause some challenges when trying to report a specific song. The ‘Best Match’ feature is there to help, showing the most common titles first. If you find multiple results with that same song title, please check the names of the authors and copyright information to determine which song you need to report against. TIP: If you click on a song title in the list of search results it will display further information about that song including the author, catalogue and copyright details, lyric preview and often a sound sample too.

A song we reproduced doesn't come up in the search results. Why can't I find it?

If a song is covered by CCLI licences it is called Authorised. There are a small number of popular and regularly sung songs which are not covered by CCLI licences and these are referred to as Unauthorised. Unlike the old CopyReport software, which only included a small proportion of all the songs available, the Online Reporting website features all songs authorised under the Church Copyright Licence. If you can’t find the song you wish to report, it may mean that you have reproduced an unauthorised song in which case there is no need for you to report any activity against it. Please note, however, that permission to reproduce unauthorised songs must be obtained direct from the publisher.

Why can't I find my song?

If your search doesn’t return the song you are looking for, please check that the title is correctly spelt. Remember that if you're searching by first line, the search results will return the song's correct title (so Stuart Townend's version of 'The Lord's My Shepherd' will return it's official title, which is 'Psalm 23'. If you have the CCL number for the song you can search using that. If you still can’t find the song it may be that it is unauthorised* and so is not included on the Online Reporting site. Please note that permission to reproduce unauthorised songs must be obtained direct from the publisher. The reproduction of these songs should not be reported to CCLI. * An unauthorised song is one that is not covered by CCLI licences.

We use OHP acetates. Which fixation category should we report these under?

Reproducing the words to songs using an Overhead Projector and acetates is defined as ‘Print’ (because you have written/typed/printed or copied the words onto an OHP acetate).

My Verification email didn’t arrive

You will be sent a verification email when you create your User Account with a link that you must click within 24 hours to complete the sign-up process. If you haven’t received this email it’s likely that it got caught in your junk mail filter, so please check there first. Then, if you still haven’t received it, please contact CCLI.

How do I know if a song is authorised under CCLI's licences?

If a song is covered by CCLI licences it is called Authorised. There are a small number of popular and regularly sung songs which are not covered by CCLI licences and these are referred to as Unauthorised. Unlike the old CopyReport software, which only included a small proportion of all the songs available, the Online Reporting website features all songs authorised under the Church Copyright Licence. If you can’t find the song you wish to report, it may mean that you have reproduced an unauthorised song in which case there is no need for you to report any activity against it. Please note, however, that permission to reproduce unauthorised songs must be obtained direct from the publisher.

If we keep a library of sheet music files in DropBox, how do we report this?

Under the Music Reproduction Licence (MRL) you may store authorised music files in a file-sharing app or website such as DropBox, provided that it is password protected and access to them is granted only to members of your church team. For reporting purposes, you should report the number of intended recipients. So for example, if you place a sheet music PDF into a dropbox file for five musicians, you would report 5 under the MRL.

If we scan sheet music and share the scans electronically, how should we report this?

The Music Reproduction Licence (MRL) permits licence holders to scan authorised songs from authorised songbooks. Each time the scanned file is subsequently printed or shared electronically (e.g. by attaching it in an email) this counts as a separate reproduction and should be included in your CCLI reporting.

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